How can I search the site?
You may search this site to locate topics, keywords, authors, titles of sessions, or ISBN/product numbers. Simply type the word or words into the Search box located in the left sidebar and hit the Enter key on your keyboard.
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How do I download a study?
When you have completed the checkout process you will be on the Order Confirmation page. The easiest way to download your purchased products immediately is to go to your My Products page by clicking on the "My Products" link located at the top of the page. You must be signed in to see the "My Products" link. Once you are on your My Products page, click on the title of the study you want to download. This will take you to the product page for that study where you will be given the option to download using a PC or a MAC.
If using a PC with Windows
Once you click Download PC, a dialog box will open asking you what you want to do with the file. Depending on your Web browser and the version of Windows you are using, it will give you the options to Open, Run, Save, Save As, or Cancel.
If you click Run or Open, you will then be asked where you want to save the file. The default location will be your desktop. Use the Browse function to change the location, and then click OK. The file will unzip and open automatically in that location.
If you choose Save or Save As, a box will open asking you to choose the location to save the file. Using the Save In arrow, select a folder, such as My Downloads or My Documents, and then click Save. Open the folder where you saved the file, and double-click on the file. It will "open" in that location.
Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again. Also, please do not rename the file until you have successfully downloaded it to your computer.
If using a Macintosh with OSX
Once you click Download MAC, a DMG file will be placed on your desktop. If it does not launch automatically, double-click it. This will mount a volume containing the files in your study. This volume acts as a folder. You can discard the DMG file, but do not throw away the volume containing your PDFs.
Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again.
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How much do downloadable studies cost?
The rates for downloading studies or study packs on TheThoughtfulChristian.com are as follows:
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How can I add an additional user to my account?
To add an additional user you will first need to sign in. Then you want to click on the link at the top of the page that reads: "Hello - Your Name (Edit Profile)." Once you are on your profile page you want to click on the "Manage Users" link. From there you will enter their information and click on the "Add" button to add them to your account. The system will then send an e-mail to the user.
If they already have an account set up, the e-mail will welcome them and let them know that they now have subscription access. If they do not have an account with us, the e-mail will assign them a username and password. They may change their password at any time.
If you would like to add on more than four additional users, you can purchase a pack of five additional users for $10.00. This option is below the fields where you entered the original four additional users.
You may remove an additional user at any time by clicking the "Remove" button next to the user's name in the "Manage Users" section. By removing a user you can free up space to add new additional users.
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What forms of payment are accepted?
All major credit cards are accepted. Only annual subscriptions and book products can be charged to a church account. To set up the account please call a Customer Service representative at 800-554-4694 between 9 a.m.-5 p.m. (eastern standard time) Monday through Friday. You can leave a message anytime and your call will be returned during normal business hours.
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Can I view my order history?
Yes. Sign in using your Username and Password. Click on the "My Products" link at the top right or your screen. This will take you to your Order History.
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What should I do if I forget my password or LoginID?
Click on the "Sign In" link at the top right of the page. Below the Existing Customers Login is a hyperlink asking "Forgot Username or password?" Click on that line. Once you've reached this page, follow the instructions to either reset your password or retrieve your username information.
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What should I do if I lose a study that I already downloaded?
Sign in. Click on the "My Products" link and this will take you to your complete Order History. From your Order History, you can download previous purchases at no additional cost. Once a study is purchased, you own it and never need to pay for it again. If you have purchased a subscription, simply search for the study you lost and download it again. Remember that you have unlimited access to all downloadable products in addition to your 35% discount on books, as long as you have an active subscription.
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How can I e-mail the studies after I download them?
PDF files can be sent via e-mail as an attachment.
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Can other people use my account?
You can add up to four additional users to the account at no additional charge. Each person added to the account will be given a unique Username and Password. These additional users may only be from your congregation; you may only use and share studies with persons within your own congregation.
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Can I make photocopies for my friend in another church, or e-mail the studies for them to use in their classes?
No. Individuals and churches are given permission to make photocopies of studies they download for use in a single class or to e-mail student handouts to class participants. Permission is not granted for distribution of these studies outside of your congregation. Those who distribute copyrighted materials from this Web site are in violation of these policies, and in violation of U.S. copyright laws, will have their access to the site revoked.
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Is The Thoughtful Christian affiliated with any religious organization?
The Thoughtful Christian is maintained by Presbyterian Publishing Corporation, the publishing house of the Presbyterian Church (U.S.A.). However, The Thoughtful Christian is an ecumenical site with writers from a variety of denominational affiliations and experiential backgrounds. It is our goal to help Christians from a wide variety of perspectives find resources to help them understand, share, and practice their faith.
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How were the books available for sale chosen?
Our intention is to make books available that complement our studies.We hope you will find books that challenge you, that stimulate conversation, that cause you to reflect on how we can all live faithfully in todayís complex world.
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How do I return a book I purchased?
With your shipment you will receive a return mailing label and form. Please follow the instructions on this form filling out all the required fields. If you have any questions about your return either e-mail support@thethoughtfulchristian.com or call 1-800-554-4694. Please send returns to the following address.
The Thoughtful Christian.com
Returns Department
3904 Produce Road, Suite #104
Louisville, KY 40218
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If you have any questions about your book order either e-mail support@thethoughtfulchristian.com or call 1-800-554-4694.
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