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Resources for Christians and seekers

Frequently Asked Questions

General  Books  Downloadable Products

 

General
What should I do if I forget my password or LoginID?
Click on the "Login" link at the top right of the page. Below the Existing Customers Login is a hyperlink asking "Forgot Username or password?" Click on that line. Once you've reached this page, follow the instructions to either reset your password or retrieve your username information.

 

Can I view my order history?
Yes. Sign in using your Username and Password. Click on the "View Orders and Download Products" link at the top right of your screen. This will take you to your Order History.

 

How can I search the site?
You may search this site using topics, keywords, authors, titles of sessions, or ISBN/product numbers. Simply type the word or words into the Search box located at the top of the screen and hit the Enter key on your keyboard. If you're looking for a specific product, you can use the Advanced Search feature, which can be accessed by clicking the link located beneath the search box at the top of the page.

 

How do I know if a product is a downloadable study or a book?
The information listed to the right of the cover image has a section for "Product Type." If the product is a book, this section will specify whether it is Hardback or Paper. If it is a downloadable product, this section will say Internet Download.

 

What forms of payment are accepted?
All major credit cards are accepted. Only annual subscriptions and book products can be charged to a church account. To set up the account, please call a Customer Service representative at 800-554-4694 between 9 am-5 pm (Eastern Standard Time) Monday through Friday. You can also contact us between 9 am-5 pm (Eastern Standard Time) using our chat messaging feature found at the top of each page. For either contact method you can leave a message anytime and your call will be returned during normal business hours.

 

Is The Thoughtful Christian affiliated with any religious organization?
The Thoughtful Christian is maintained by Presbyterian Publishing Corporation, the publishing house of the Presbyterian Church (U.S.A.). However, The Thoughtful Christian is an ecumenical site with writers from a variety of denominational affiliations and experiential backgrounds. It is our goal to help Christians from a wide variety of perspectives find resources to help them understand, share, and practice their faith.

 

Books
How were the books available for sale chosen?
Our intention is to make books available that complement our studies. We hope you will find books that challenge you, stimulate conversation, and cause you to reflect on how we can all live faithfully in today's complex world.

 

What do I do if I can't find a book or resource that I'm looking for on your site?
We can help with that! Here at The Thoughtful Christian we are constantly adding new products to our inventory. However, if for some reason we don't have the product that you're looking for, we can help you locate it. We can get almost any book that is still in print and at a great price. For more information on how to request a book, please click here.

 

Are there additional discounts if I order a large number of copies of a single title of a book?
Yes, there are! Below is a breakdown of how the quantity discount works. You can view the list of books available for quantity discounts by clicking here.

Quantity Discounts
10+ Copies - Save an extra 5%
25+ Copies - Save an extra 10%

 

If a book is listed as being on backorder, how long should I expect to wait to receive it?
Backorder product orders generally take anywhere from 1-3 weeks to fulfill. However, there are occasions when this process can take longer. If you are concerned about when you are likely to receive your order, please contact customer service via email (support@thethoughtfulchristian.com), phone (1-800-554-4694), or via our chat messaging found at the top of each page.

If your order includes books that are ready to ship immediately, you will receive these in the meantime.

 

How do I return a book I purchased?
With your shipment you will receive a return mailing label and form. Please follow the instructions on this form, filling out all the required fields. If you have any questions about your return either e-mail support@thethoughtfulchristian.com or call 1-800-554-4694. Please send returns to the following address.

The Thoughtful Christian.com
Returns Department
3904 Produce Road, Suite #104
Louisville, KY 40218

 

Who do I contact if I have not received my book shipment yet, or if there is a problem with my order?
If you have any questions about your book, please contact customer service via email (support@thethoughtfulchristian.com), phone (1-800-554-4694), or via our chat messaging found at the top of each page.

 

Where's my tracking information?
In order to receive tracking information, please contact customer service via email (support@thethoughtfulchristian.com), phone (1-800-554-4694), or via our chat messaging found at the top of each page. We are working to make tracking information more readily available and appreciate your patience while we work out this process.

 

Downloadable Products
How do I download a study?
When you have completed the checkout process you will be on the Order Confirmation page. The easiest way to download your purchased products immediately is to go to your purchased products page by clicking on the "View Orders and Download Products" link located at the top of the page. You must be signed in to see the "View Orders and Download Products" link. Once you are on the page, click on the title of the study that you want to download. This will take you to the product page for that study where you will be given the option to download using a PC or a MAC.

You will notice in the instructions below that you will be clicking on buttons that say "Run" instead of "Save." This is because there are multiple PDFs in the folder and your browser is not only saving the file to your computer, but also "unzipping" the folder so that you can access all of the files. If a downloadable study is only one document, instead of the options to Download PC or Download Mac, you will see the option that reads Download PDF. When you click this link,it will give you the option to open or save the file.

Note: if you are a subscriber to our study program, as long as you are signed in, you can quickly download any study on the site.

If using a PC with Windows
Once you click Download PC, a dialog box will open asking you what you want to do with the file. Depending on your Web browser and the version of Windows you are using, it will give you a variety of options. Below are some of the most common.

 

Using Firefox

  • Click Download PC
  • When asked, Would you like to save this file? Click Save File.
  • Click on your download arrow at the top right.
  • Click on the .exe file.
  • Click Run in the dialog box that appears.
  • A dialog box for Self-Extracting Archive will appear with just "." in the Extract To field. If you leave this as is and click OK, the file will extract to your downloads folder. Before clicking OK, you can click Browse and choose an alternate destination.

 

Using Internet Explorer

  • Click Download PC
  • Click Run in the box that appears at the bottom.
  • A warning will appear since you are downloading an Internet file. Click Run again, or, if Run is not an option, click Actions, then click Run Anyway.
  • A dialog box for Self-Extracting Archive will appear with just "." In the Extract To field. If you leave this as is and click OK, the file will extract to your desktop. Before clicking OK, you can click Browse and choose an alternate destination.

 

Using Google Chrome

  • Click Download PC
  • The document will begin to download and appear at the bottom left of your screen.
  • Click the document.
  • Click Run in the dialog box that appears.
  • A dialog box for Self-Extracting Archive will appear with just "." in the Extract To field. If you leave this as is and click OK, the file will extract to your downloads folder. Before clicking OK, you can click Browse and choose an alternate destination.

Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again. Also, please do not rename the file until you have successfully downloaded it to your computer.

 

If using a Macintosh with OSX

Using Firefox

  • Click Download Mac
  • Click Save File.
  • Click on your download arrow at the top right.
  • Click on the .dmg file.
  • The file will unzip and open.
  • You can now save that folder wherever you would like.

 

Using Safari

  • Click Download Mac
  • The file will begin to extract to your downloads.
  • Click on your downloads application.
  • Click on the .dmg file.
  • The file will unzip and open.
  • You can now save that folder wherever you would like.

Important note: Be sure you remember where you saved the file and what it is named! That will make it much easier to locate it later, and will prevent you from having to download it again.

 

What should I do if I lose a study that I already downloaded?
Sign in. Click on the "View Orders and Download Products" link and this will take you to your complete Order History. From your Order History, you can download previous purchases at no additional cost. Once a study is purchased, you own it and never need to pay for it again. If you have purchased a subscription, simply search the site for the study you lost and download it again. Remember that you have unlimited access to all downloadable products as long as you have an active subscription.


Can I return a study after I purchase and download it?

Unfortunately, since you download permanent PDF files, we are not able to issue a refund for purchased studies. If you would like to see examples of our studies before trying them out, check out our free studies and tools here.


How can I e-mail the studies after I download them?

PDF files can be sent via e-mail as an attachment.

 

Where can I find a full list of studies that have been published?
Once you click on the Site Map link (located at the bottom of each page), you will see a listing of links at the top of this page that are divided by audience. Each of these links downloads a Word document that shows the full listing of downloadable studies in this category. The last link is a Word document that only lists the most recent twenty-five studies published. Many groups will download these documents in order to keep track of the studies that they use, or will hand them out to group members at the beginning of an educational season so that they may vote for the studies they would like to use.

 

How much do downloadable studies cost?

The rates for downloading studies or study packs on TheThoughtfulChristian.com are as follows:    
Individual PurchasesStudy PacksSubscriptions
One-session unit
$7.50
Advent and Lent
$18-$26
Yearly Subscription
$150
Two-session unit
$12
Thematic
$28-$65

    
Three-session unit
$15
Staff Picks
$33-$200
Four-session unit
$18


 

 

Can I make photocopies for my friend in another church, or e-mail the studies for them to use in their classes?
No. Individuals and churches are given permission to make photocopies of studies they download for use in a single class or to e-mail student handouts to class participants. Permission is not granted for distribution of these studies outside of your congregation. Those who distribute copyrighted materials from this Web site are in violation of these policies, and in violation of U.S. copyright laws, will have their access to the site revoked.

 

Can other people use my account?
You can add up to four additional users to the account at no additional charge. Each person added to the account will be given a unique Username and Password. These additional users may only be from your congregation; you may only use and share studies with persons within your own congregation.

 

How can I add an additional user to my account?
To add an additional user you will first need to sign in. Then you want to click on the link at the top of the page that reads: "Hello - Your Name (Edit Profile)." Once you are on your profile page you want to click on the "Manage Users" link. From there you will enter their information and click on the "Add" button to add them to your account. The system will then send an e-mail to the user.

If they already have an account set up, the e-mail will welcome them and let them know that they now have subscription access. If they do not have an account with us, the e-mail will assign them a username and password. They may change their password at any time.

If you would like to add on more than four additional users, you can purchase a pack of five additional users for $12.00. This option is below the fields where you entered the original four additional users.

You may remove an additional user at any time by clicking the "Remove" button next to the user's name in the "Manage Users" section. By removing a user you can free up space to add new additional users.